Billing & Credits
Understand the credit system, manage subscriptions, and track usage
OpsSquad.ai uses a flexible credit-based billing system that gives you granular control over your spending.
How Billing Works
Credit System
Credits are the currency of OpsSquad.ai. You use credits to:
- Agent command execution (based on AI processing)
- Node connections and infrastructure
- Premium features and advanced AI models
Wallet
Your Wallet holds your balance of credits. Credits come from:
| Source | Description |
|---|---|
| Subscription Grant | Monthly credits included with your plan |
| Top-ups | One-time credit purchases |
| Promotional | Bonus credits from promotions or referrals |
Viewing Your Balance
Find your credit balance in several places:
- Dashboard Overview - Credit balance widget at the top
- Settings > Billing - Detailed billing dashboard
- Wallet History - Complete transaction ledger
Credit Consumption
Agent Activity
Credits are consumed based on agent activity:
Credits Used = Chat Requests × AI Processing Cost + Commands Executed| Activity | Credit Consumption |
|---|---|
| Agent linked to online node | Minimal (connection fees) |
| Chat requests to agent | AI processing costs |
| Command execution | Per-command costs |
| Agent inactive | No consumption |
Tip: Agents are cloud-based and only consume credits during active use!
Usage Tracking
Monitor your usage in Settings > Billing > Usage:
- Daily breakdown - Credits consumed per day
- Per-agent usage - Which agents consume the most
- Projected usage - Estimated monthly consumption
Subscription Plans
OpsSquad.ai offers several subscription tiers:
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Monthly Credits | 100 | 1,000 | Custom |
| Max Squads | 1 | 10 | Unlimited |
| Max Agents | 2 | 25 | Unlimited |
| Max Nodes | 2 | 50 | Unlimited |
| Support | Community | Priority | Dedicated |
Upgrading/Downgrading
- Navigate to Settings > Billing > Subscription
- Click "Change Plan"
- Select your new plan
- Confirm the change
Upgrade: Takes effect immediately. You're charged a prorated amount.
Downgrade: Takes effect at the end of your billing period. Ensure you're within the new plan's limits.
Topping Up Credits
Need more credits before your monthly grant?
- Go to Settings > Billing > Wallet
- Click "Top Up Credits"
- Select the amount
- Complete payment
Credits are added instantly after payment.
Transaction History
View all billing activity in Settings > Billing > History:
| Transaction Type | Description |
|---|---|
| Usage | Credits deducted for agent activity and commands |
| Subscription Grant | Monthly credits deposited |
| Top Up | Manual credit purchase |
| Adjustment | Manual adjustment by support |
| Refund | Credits returned |
Exporting History
Download your transaction history for accounting:
- Go to Settings > Billing > History
- Set the date range
- Click "Export CSV"
Payment Methods
Adding a Payment Method
- Navigate to Settings > Billing > Payment Methods
- Click "Add Payment Method"
- Enter your card details (secured by Stripe)
- Click "Save"
Supported Payment Methods
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Bank transfers (Enterprise plans)
Updating Payment Method
- Go to Settings > Billing > Payment Methods
- Click the edit icon on your current method
- Update the details
- Click "Save"
Invoices
Viewing Invoices
Access your invoices in Settings > Billing > Invoices:
- Download PDF invoices
- View payment status
- Access payment receipts
Invoice Details
Each invoice includes:
- Billing period
- Credit usage breakdown
- Subscription charges
- Top-up purchases
- Tax information (if applicable)
Troubleshooting
"Insufficient Credits" Error
This error appears when you try to use platform features without enough credits.
Solutions:
- Check your wallet balance in Settings > Billing
- Wait for your monthly subscription grant
- Top up your balance
- Reduce agent activity or unlink inactive agents
Payment Failed
If a payment fails:
- Check that your card details are correct
- Ensure sufficient funds are available
- Contact your bank if the issue persists
- Try an alternative payment method
Credit Discrepancy
If your credit balance seems incorrect:
- Review the transaction history
- Check for any pending charges
- Contact support with:
- Your account email
- The transaction in question
- Expected vs. actual balance
Cost Optimization Tips
Monitor Usage
- Enable usage alerts to be notified when approaching limits
- Review per-agent consumption regularly
- Identify agents with high chat activity
- Track command execution patterns
Optimize Agent Usage
- Unlink agents from nodes when not needed
- Remove unused agents from squads
- Consolidate similar agents to reduce overhead
- Use efficient commands to reduce processing costs
Right-size Your Plan
- Start with a smaller plan and upgrade as needed
- Use the projected usage feature to plan ahead
- Consider annual plans for discounts
- Review squad and node limits based on actual needs
Use Alerts
Set up billing alerts in Settings > Notifications:
- Credit balance threshold
- Daily usage spike
- Approaching plan limits
- High command execution costs
Enterprise Billing
Enterprise customers have additional options:
- Custom pricing - Volume discounts
- Invoiced billing - NET-30/60 terms
- Dedicated support - Billing assistance
- Custom contracts - Tailored agreements
Contact [email protected] for enterprise inquiries.
Next Steps
- Account Setup - Create your account and get started.
- Managing Agents - Optimize your agent deployment for cost efficiency.